If You Don’t Do This You Are Headed For Trouble

Quotes from How to Win Friends & Influence People (Revised Edition) by Dale Carnegie:

Chapter:  If You Don’t Do This You Are Headed For Trouble.

Principle:  Remember that a person’s name is to that person the sweetest and most important sound in any language.

“The average person is more interested in his or her own name than in all the other names on earth put together.  Remember that name and call it easily, and you have paid subtle and very effective compliment.  But forget it or misspell it and you have placed yourself at a sharp disadvantage.” (pg. 77)

“Most people don’t remember names, for the simple reason that they don’t take the time and energy necessary to concentrate and repeat and fix names indelibly in their minds.  They make excuses for themselves; they are too busy.” (pg. 80)

“We should be aware of the magic contained in a name and realize that this single item is wholly and completely owned by the person with whom we are dealing . . . and nobody else.” (pg. 83)

Principle:  Remember that a person’s name is to that person the sweetest and most important sound in any language.

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